Renewals Associate
Airtable · Remote - US · Customer Success & Services · listed October 28, 2026
The shape of it
Seniority
Entry level
Where
Remote
Stated pay
$98,000 – $127,700 USD
Requirements listed
8
Length
657 words
In the posting’s own words
We’re builders at heart, and we’re looking for builders who want to expand what’s possible in Airtable and what the world can build with it.
What it asks for · 8
- 2+ years of quota-carrying Post-Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
- Strong negotiation skills and demonstrated capability closing large, complex contracts
- Strong collaboration skills and successful experiences working with internal XFN partners (Rev Ops, Biz Tech) as well as customer facing counterparts (Sales & Success)
- Ability and eagerness to grow business in a strategic manner, i.e. creating new processes and initiatives
- Approaches work with empathy, craftsmanship, and a growth mindset - you are a self motivated and proactive team player
- Solid understanding of Enterprise SaaS applications and collaboration technology
- Consistent track record of achieving personal and team goals
- History of thriving in a rapidly changing environment
What the job covers
- You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships
- You will be a primary stakeholder (along with XFN partners) in building the foundational processes and playbooks for this new role
- You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- You will maintain and report an accurate rolling 90-day forecast of renewals in your territory
- You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
- You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- Develop playbook for renewal engagement maximizing revenue retention
Tools and skills named
Go to market
- Customer success2×
- Negotiation2×
- Quota2×
- SaaS2×
- Account management
Words the posting leans on
- customer9×
- renewal7×
- contracts4×
- success4×
- account3×
- applications3×
- build3×
- collaboration3×
- experience3×
- identify3×
- locations3×
- organizations3×
- processes3×
- skills3×
- blocks2×
- builders2×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
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