Comms Strategy & Operations Associate

The shape of it

In the posting’s own words

Comms Operations is a small, nimble team serving as the connective tissue between strategy and execution. Our mission is simple: we build and redefine the operating foundations that enable the most creative and ambitious storytelling in the world possible. This is not a traditional operations role, and we’re not looking to introduce heavy processes or to eliminate the unpredictability inherent in comms work. Instead, you’ll have a front-row seat in how the Communications team builds and protects Stripe’s brand and influence across the world – and play a pivotal part in designing the flywheel that compounds that impact.

What it asks for · 6

• 3-5 years of experience in strategy, operations, program management, or an operating role supporting a senior leader or complex, cross-functional team
• Proven systems thinker who can bring clarity to messy workflows or chaotic projects. You naturally look for the root causes behind problems and build long-lasting solutions rather than one-off fixes.
• Comfortable navigating ambiguity in a fast-paced environment and are able to swiftly adapt as priorities shift alongside the business.
• Highly organized and able to manage several workstreams without losing attention to detail.
• Actively use AI in your daily work and experience building automations to eliminate manual drag for yourself and your team.
• Comfortable working with data and are willing to learn new tools to answer operational questions (e.g. writing basic SQL queries or building custom dashboards from scratch.

Also a plus

• Prior operations or program management experience specifically within communications, public relations, marketing, public affairs or experience in an adjacent fast-paced, high-growth technology environment.
• Experience building scalable operational processes or programs.
• Experience managing budgets and financial operations, including vendor contracting, purchase orders, payments, and budget tracking.
• Familiarity with communications-specific metrics, media-monitoring platforms, and methods for tracking brand sentiment or impact.
• Familiarity with SQL, data pipelines, dashboards, workflow-automation tools, or AI agents.

What the job covers

• Team systems & infrastructure: Create processes, onboarding resources, and shared playbooks that help the team prioritize, track, and execute work effectively.
• Workflow automation: Lead the transformation of the team’s critical administrative engines such as inbound media requests, speaking inquiries, and team communication channels and aliases. You’ll identify recurring patterns and build AI-enabled workflows and automations that make these processes faster, more reliable, and easier to scale.
• Project and program management: Act as the embedded PgM for complex comms programs (e.g., Stripe Sessions, the Annual Letter) from planning through execution. Translate fast-moving initiatives into clear objectives, plans, milestones, and reporting.
• Budget and resource management: Manage the team’s resourcing and budget management process including contracting, POs, payments, tracking and budget reporting.
• Measurement and reporting: Build and maintain reporting systems and data dashboards that track communications impact, media coverage, and operational efficiency. Turn the data into clear insights that help the team make decisions.

Tools and skills named

Words the posting leans on

• build7×
• experience6×
• operations6×
• budget5×
• processes5×
• building4×
• comms4×
• communications4×
• data4×
• reporting4×
• requirements4×
• workflows4×
• automations3×
• complex3×
• dashboards3×
• impact3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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