Monetization Services Specialist - Pricing Activation

The shape of it

In the posting’s own words

The Finance Operations (FinOps) team is Stripe’s global backbone, dedicated to delivering and continuously improving essential business services - billing and collections, procurement, monetization, payroll, and travel and expenses. We drive company value through data-driven insights, operational rigor, and a relentless focus on excellence. As strategic partners, we shape business decisions, champion technology-enabled solutions, own operational strategy, and collaborate across global functions to enable Stripe’s growth.

What it asks for · 10

• 4-5 years of relevant financial operations/pricing activation experience or 4+ years of strong customer service experience with a degree in Business Administration, Finance, Tech, or relevant field
• Excellent communication and organizational skills, both written and verbal
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
• Strong knowledge of gSuite tools, Salesforce, and MS-Office products and experience working with/analyzing contracts and large data sets
• Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
• Demonstrated experience partnering with cross-functional stakeholders
• Demonstrated history of taking on various types of challenging projects and producing results
• Solution-oriented mindset with enthusiasm for establishing best practices
• Self-disciplined, diligent, proactive and detail oriented
• The ability to be flexible and adapt quickly with changing requirements

Also a plus

• Familiarity with payments, fintech, SaaS, or other transaction-based business models
• A builder's mindset and a willingness to question assumptions and conventional wisdom
• Enthusiasm for building scalable systems and solving operational problems through process improvements and automation
• Experience with SQL/data-analysis tools

What the job covers

• Own accurate and timely activation of sold custom pricing contracts.
• Own the pricing activation of custom pricing contracts in Stripe’s billing systems, from intake and requirements validation through configuration and post-activation checks.
• Translate legal terms including approved pricing, product, invoicing, and effective-date terms into accurate billing configurations; identify and escalate ambiguous or conflicting terms.
• Perform quality-control and reconciliation checks to confirm that configurations produce the expected billing outcomes.
• Partner with internal systems, deal desk, legal, sales ops, internal audit, go-to-market, engineer and account managers to develop and improve operational processes and programs
• Partner with sales to investigate and resolve user inquiries related to onboarding and rate discrepancy issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to assist with system implementations for billings, collections, and assist with internal and external ad-hoc audit support
• Help scale and optimize our processes by assisting with the execution of key projects and programs.
• Gain unique insights into how businesses of varying sizes and industries operate and scale on Stripe
• Can quickly learn the Stripe ways of working and make a real impact through process enhancements.
• Be a part of building a brand-new team and operational culture for Stripe

Degree language

• 4-5 years of relevant financial operations/pricing activation experience or 4+ years of strong customer service experience with a degree in Business Administration, Finance, Tech, or relevant field
• Strong knowledge of gSuite tools, Salesforce, and MS-Office products and experience working with/analyzing contracts and large data sets

Tools and skills named

Words the posting leans on

• experience7×
• requirements6×
• billing5×
• business5×
• operational5×
• pricing5×
• systems5×
• activation4×
• contracts4×
• partner4×
• accurate3×
• configurations3×
• demonstrated3×
• financial3×
• internal3×
• processes3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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