Strategy and Operations Analyst, Customer Success
Stripe · London · 1520 Sales Operations (SS&O) · listed September 30, 2026
The shape of it
Seniority
Mid level
Experience asked
3–6 years
Where
Not stated
Requirements listed
6
Length
508 words
In the posting’s own words
In this analyst role, you will help the team scale by surfacing insights for leaders, automating processes, building dashboards, and driving run-the-business operations. You will translate CS priorities into actionable plans, lead cross-functional initiatives, and build the operating mechanisms that help teams make better decisions, execute consistently, and scale effectively.
What it asks for · 6
- 5-6 years of operations experience in a software solutions or technology company.
- 3+ years working with a GTM or Sales organization.
- Data Analytics (SQL, creating/running complex queries and building dashboards)
- Business and operational SLA reporting.
- Communicate clearly, proactively, and concisely.
- Self-starter and comfortable dealing with ambiguity.
Also a plus
- Tableau or SFDC report development experience.
- Experience as a User and Report developer in SFDC
What the job covers
- Partner cross-functionally to identify, analyse and resolve systems and operational challenges
- Investigate system performance, operational workflows and underlying process issues
- Measure and forecast business performance, surfacing insights and recommendations to CS leadership
- Develop and maintain dashboards and reports that meet key business and leadership requirements
- Manage CSM territories and support improvements to territory design and planning
- Design and improve business processes using data and operational insights
- Define, track and report on annual and quarterly objectives and key results (OKRs)
- Prepare clear, decision-focused materials for quarterly business reviews (QBRs) and other leadership forums
Tools and skills named
Go to market
- Customer success3×
- Go-to-market
Data
- Tableau
Languages
- SQL
Operations & finance
- Process improvement
Ways of working
- Cross-functional
Words the posting leans on
- business8×
- operational6×
- design5×
- leadership5×
- requirements5×
- dashboards4×
- insights4×
- report4×
- systems4×
- customer success3×
- data3×
- experience3×
- improve3×
- meet3×
- operations3×
- scale3×
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