Product Support Manager
Stripe · Singapore · 4119 Product Support · listed September 29, 2026
The shape of it
Seniority
Manager
Experience asked
3+ years
Where
Not stated
Requirements listed
6
Length
480 words
In the posting’s own words
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
What it asks for · 6
- 3+ years of direct people management experience
- Experience leading operational teams such as product support teams (preferably in high-growth technology companies)
- Excellent written and verbal communication skills
- A strong operational background and a track-record of making data-driven decisions
- Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example
- An ability to execute on and deliver complex operational projects involving multiple stakeholders. Experience collaborating with product and sales teams.
Also a plus
- Mandarin language proficiency
- Japanese language proficiency
- Experience with supporting the Japan and Greater China market
- Prior experience with SQL, Tableau and APIs
- Comfort with some technical troubleshooting
- Familiarity with FinTech industry and products
- Passion for learning new functions and features of technical products
- Experience leveraging root-cause analyses to make data-driven decisions
What the job covers
- Guide the organization to design and deliver incredible user support
- Ensure team members are happy, effective, and growing in their career and new work experiences
- Set clear goals and directions, and provide regular feedback on team members’ performance
- Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
Tools and skills named
Data
- Tableau
Languages
- SQL
Operations & finance
- Recruiting
Ways of working
- Mentorship
Words the posting leans on
- experience8×
- performance5×
- product5×
- support5×
- markets4×
- operational4×
- requirements4×
- goals3×
- organization3×
- analysis2×
- data-driven decisions2×
- deliver2×
- effective2×
- feedback2×
- guide2×
- language proficiency2×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
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