Customer Success Manager, Platforms

Stripe · Chicago, IL; Atlanta, GA · 1340 Customer Success Management · listed September 22, 2026

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The shape of it

Seniority
Manager
Experience asked
3–10 years
Where
Not stated
Requirements listed
6
Length
478 words

In the posting’s own words

We are looking for a motivated and curious professional to manage a book of Platform customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

What it asks for · 6

  • 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
  • Marketplace and/or SaaS Platform experience
  • 3+ years of experience with consumption-based SaaS products (not license/seat)
  • Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Strong analytical skills

Also a plus

  • Deep expertise in FinTech
  • Experience in embedded payments

What the job covers

  • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s platform customers
  • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
  • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
  • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
  • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
  • In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Tools and skills named

Go to market
  • SaaS2×
  • Customer success
Product & design
  • Product management
  • Roadmap
  • User experience

Words the posting leans on

  • customers11×
  • product7×
  • account6×
  • payments6×
  • requirements6×
  • user6×
  • experience5×
  • technical5×
  • business4×
  • insights4×
  • support4×
  • growth3×
  • performance3×
  • value3×
  • account managers2×
  • analytical2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched September 22, 2026 and last changed by Stripe on September 22, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.