Manager, Product Support Operations - Top Startups
Stripe · Mexico City · 4128 SDC - Product Support · listed December 15, 2025
The shape of it
Seniority
Manager
Experience asked
5+ years
Where
On site
Requirements listed
7
Length
627 words
In the posting’s own words
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
What it asks for · 7
- At least 5+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
- Excellent written and verbal communication skills
- An ability to partner effectively with internal stakeholders
- Background of identifying and remediating quality gaps in team performance
- Passion for process improvement and innovation
Also a plus
- Experience in building and scaling new teams from zero
- Strong operational background including experience with new process launches and service delivery in a high growth technology company
- Experience leading teams with multi-channel support
What the job covers
- Recruit, manage, coach, and develop a new team of in-office Operations Associates
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members’ performance
- Be data-driven in your analysis of performance, and in your decision making
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Tools and skills named
Ways of working
- Mentorship2×
- Cross-functional
Operations & finance
- Process improvement2×
Product & design
- User experience2×
Words the posting leans on
- support9×
- experience8×
- user7×
- members5×
- goals4×
- operational4×
- operations4×
- performance4×
- process4×
- requirements4×
- culture3×
- excellence3×
- partner3×
- background2×
- businesses2×
- collaboration2×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
The posting, your resume, and the gaps between them. One click loads all three.