Support Specialist

Scale AI · Mexico City, MX · Growth · listed January 12, 2026

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The shape of it

Seniority

Not stated

Where

Not stated

Requirements listed

Length

610 words

In the posting’s own words

This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.

What it asks for · 4

Prior experience in high-volume customer support, platform support, or similar.
Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.
Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.
Familiarity with customer service SaaS tools, Slack, and Google Workspace.

Tools and skills named

Ways of working

Technical writing3×
Slack

Go to market

SaaS

Words the posting leans on

support7×
contributor4×
tier4×
documentation3×
experience3×
workflows3×
agent2×
clear2×
communicate clearly2×
communication2×
customer2×
engagement2×
ensure2×
identify2×
improve2×
independently2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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