Client Manager (Singapore)

The shape of it

In the posting’s own words

As a Client Success Manager, you will own Modern Health’s employer relationships from launch through contract renewal across APAC. You are responsible for partnering with Fortune 500 companies to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.

What it asks for · 8

• Fluency in English is required; additional APAC regional languages are a plus.
• Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker)
• Demonstrated ability to understand client business landscapes and align solutions to their goals
• Enthusiastic about tackling new challenges and building scalable processes, with keen attention to detail
• Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence
• Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders
• Balances humility and confidence in challenging conversations while influencing cross-functional projects and advising leadership
• Intellectually curious, quick to learn and share new tools, concepts, and best practices

What the job covers

• Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest-priority customers
• Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
• Partner and support sales initiatives by representing the Customer Success role, organization and how we support and partner with customers
• Conduct regular global account meetings to refine and align customer strategies
• Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions
• Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
• Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies
• Serve as the primary contact for global product updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
• Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
• Provide local implementation support in conjunction with the US-based implementation team
• Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs
• Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers

Tools and skills named

Words the posting leans on

• client14×
• customer13×
• success9×
• benefits8×
• mental8×
• culture7×
• global6×
• product6×
• support6×
• drive5×
• partner5×
• relationships5×
• engagement4×
• experience4×
• leaders4×
• skills4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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