People Partner

The shape of it

In the posting’s own words

You’ll serve as the dedicated People Partner to the CIO and leadership team, work closely with managers, and act as a go-to resource for employees across North America. You’ll connect the organization to our People-team Centers of Excellence while shaping global functional strategy with regional People Partners in EMEA and APAC.

What it asks for · 5

• 8+ years of HR or People experience, including at least five years as a People Partner or HR Business Partner and experience advising VP- or C-suite-level leaders
• Proven ability to support technical and operational teams, including IT, Business Systems, Engineering, Program Management, Customer Operations, and hourly employee populations
• Background in supporting globally distributed organizations through close collaboration with regional People Partners
• Strong experience in organizational design, workforce planning, leadership coaching, talent strategy, and change management
• Demonstrated ability to build trust, influence senior leaders, and translate business strategy and people insights into practical organizational decisions

Also a plus

• Background in a high-growth SaaS or technology company
• Proven ability to support a CIO organization or help leaders drive alignment across technical, operational, and customer experience functions
• Exposure to AI-related transformation initiatives, including the evolution of roles, skills, and career paths
• Familiarity with Technical Support, Trust & Safety, contingent-workforce, BPO, or continuous-coverage operating models

What the job covers

• Partner with the CIO and senior leaders as a trusted advisor on organizational effectiveness, leadership, and talent strategy
• Help leaders define organizational structures, functional ownership, role architecture, and operating models across IT, Business Systems, Program Management, and Customer Operations
• Translate business priorities into a people strategy that supports new capabilities, emerging technology, and evolving workforce needs
• Coach leaders and managers, and advance performance management, career development, talent planning, and succession strategies
• Lead workforce and capacity planning across salaried and hourly populations and multiple resourcing models
• Guide organizational change and strengthen collaboration across teams while balancing business commitments with a sustainable employee experience
• Partner with EMEA and APAC People Partners to shape global functional priorities and coordinate support across regions
• Collaborate with our People Centers of Excellence, using people data, business insights, and employee feedback to guide decisions and deliver meaningful improvements

Tools and skills named

Words the posting leans on

• people12×
• business10×
• partner10×
• leaders8×
• experience7×
• support7×
• organization6×
• organizational6×
• strategy6×
• design5×
• business systems4×
• change4×
• cio4×
• leadership4×
• people partner4×
• planning4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

More open at Figma

• Account Executive, EnterpriseSan Francisco, CA • New York, NY • United States
• Account Executive, Enterprise (Bengaluru, India)Bengaluru, India
• Account Executive, Enterprise (Berlin, Germany)Berlin, Germany
• Account Executive, Enterprise (London, United Kingdom)London, England
• Account Executive, Enterprise, Mandarin Speaking (Singapore)Singapore
• Account Executive, Enterprise (São Paulo, Brazil)São Paulo, Brazil