Manager, Customer Enablement - Figma Weave (New York, United States)

The shape of it

In the posting’s own words

Our team of Customer Experience Managers (CEMs) work closely with some of Figma Weave’s largest customers to drive engagement, adoption, and value realization. Now, we’re looking for an experienced and passionate leader to help scale this function globally.

What it asks for · 5

• 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function
• 5+ years of total experience in customer-facing roles within high-growth SaaS companies
• A customer-first mindset with strong strategic thinking and execution capabilities
• A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures
• Excellent communication skills, with the ability to connect with a wide range of internal and external personas

Also a plus

• Familiarity with post-production, creative workflows, or Figma / Weave itself
• Experience in a similar role at a creative, design, collaboration, or productivity-focused SaaS company
• A background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development

What the job covers

• Lead, manage, and grow a team of high-performing CEMs
• Set clear goals and expectations, provide mentorship and coaching, and support career development
• Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
• Refine and scale playbooks and best practices for CEMs
• Drive operational excellence through team processes, tooling, and reporting
• Ensure the team is delivering exceptional value and experience across our enterprise customer base
• Regularly engage directly with customers and act as an escalation point when required (while this is a leadership role, we expect this role to include strong player-coach dynamics)
• Represent the voice of the customer internally and influence product strategy

Tools and skills named

Words the posting leans on

• customer12×
• experience7×
• design6×
• cems5×
• creative5×
• weave5×
• platform4×
• product4×
• saas4×
• scale4×
• building3×
• craft3×
• creativity3×
• customer experience3×
• development3×
• function3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

More open at Figma

• Account Executive, EnterpriseSan Francisco, CA • New York, NY • United States
• Account Executive, Enterprise (Bengaluru, India)Bengaluru, India
• Account Executive, Enterprise (Berlin, Germany)Berlin, Germany
• Account Executive, Enterprise (London, United Kingdom)London, England
• Account Executive, Enterprise, Mandarin Speaking (Singapore)Singapore
• Account Executive, Enterprise (São Paulo, Brazil)São Paulo, Brazil