Technical Support Engineer (Bengaluru, India)

The shape of it

In the posting’s own words

As a Technical Support Engineer on the Customer Support team, you’ll play a critical role in shaping how Figma identifies, diagnoses, and resolves complex product issues at scale. As a founding member of our Bangalore team, you’ll help establish quality standards, influence workflows, and build strong partnerships with Engineering and Product.

What it asks for · 5

• 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment
• Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations
• Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React
• Ability to collaborate with Engineering and Product teams to resolve complex technical issues, with strong analytical, problem-solving, and communication skills
• Comfortable navigating fast-paced, ambiguous environments, with a focus on end-to-end issue resolution and continuous process improvement

Also a plus

• Experience working with design tools like Figma, Adobe Suite, Sketch, Framer

What the job covers

• Develop deep expertise in Figma’s products, architecture, and customer workflows to diagnose complex technical issues
• Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
• Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear, proactive communication to improve customer satisfaction
• Contribute to social support efforts by engaging with customers and users on social media and community platforms
• Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed. Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally
• Recommend and implement improvements to debugging workflows, tooling, and support operations
• Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems
• Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements

Tools and skills named

Words the posting leans on

• product10×
• support10×
• customer9×
• engineering6×
• issues6×
• technical6×
• complex4×
• design4×
• experience4×
• improvements4×
• workflows4×
• 12.30pm 9.30pm3×
• 9.30pm ist3×
• excited3×
• skills3×
• technical support3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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