Enterprise Support Specialist (Bengaluru, India)

Figma · Bengaluru, India · Customer Operations and Support · listed October 23, 2026

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The shape of it

Seniority

Mid level

Experience asked

2+ years

Where

Hybrid

Requirements listed

Length

1,005 words

In the posting’s own words

As an Enterprise Support Specialist on the Customer Operations & Support team, you’ll have the opportunity to partner closely with the Enterprise Support Manager to define and elevate our Enterprise Support function. As part of the growing team in our Bangalore hub, you’ll also help define how we operate in-region - shaping workflows, influencing tooling, and raising the bar for what great Enterprise support looks like at Figma. This team is responsible for crafting what exceptional support looks like for Figma's most strategic customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering.

What it asks for · 4

2+ years of experience in a technical SaaS Support environment, ideally supporting Enterprise customers
Proficiency in troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
Familiarity with system administration for large end-user communities or guiding customers through complex implementations
Ability to assess the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolution

Also a plus

Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development
Familiarity and willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)

What the job covers

Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

Tools and skills named

Product & design

Figma10×
User experience

Data

Experimentation

Go to market

SaaS

Models & research

Machine learning

Ways of working

Cross-functional

Words the posting leans on

customers13×
support10×
product8×
experience5×
technical5×
enterprise support4×
issues4×
partner4×
account3×
design3×
excited3×
process3×
administration2×
advocate2×
business hours2×
cases2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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