Product Builder, AI Insights

The shape of it

In the posting’s own words

You will build internal AI products that help Figmates understand our customers and their needs. These products will scale customer intimacy across Figma and inform product and business decisions.

What it asks for · 4

• Demonstrated exceptional design craft through a background in UX or product design, with strong interaction design, visual judgment, and the ability to simplify complex workflows without sacrificing important details
• Build and shipped impactful products by turning ambitious ideas into working solutions using AI tools, demonstrating significant hands-on contributions, strong execution, and sustained value beyond initial prototypes
• Applied deep AI fluency to build sophisticated workflows that connect models, data, and tools, troubleshoot failures across prompts and integrations, and translate emerging capabilities into effective products
• Exercised strong product judgment by identifying unmet user needs, translating complex customer information into intuitive experiences, and making thoughtful tradeoffs across scope, quality, and speed

Also a plus

• Hold an academic background in design, interaction design, or human-computer interaction
• Bring a track record in customer research or in building research platforms and tools that help employees explore customer evidence
• Align teams around product priorities, communicate a clear point of view, and drive adoption by resolving competing needs with clear tradeoffs
• Build evaluations based on realistic tasks to verify the accuracy, evidence quality, and usability of AI-powered products
• Demonstrate familiarity with Figma’s products

What the job covers

• Identify where Figmates need better customer understanding. Choose opportunities where an internal product can make a meaningful difference
• Design clear, compelling experiences that help employees find customer evidence, understand needs, and make informed decisions
• Use AI tools to build and ship internal products. Own the work from initial concept through launch and continued use
• Ship focused versions early. Improve them rapidly through feedback, actual use, and careful attention to interaction and visual details
• Define a high quality bar for AI behavior, evidence quality, and usability. Build evaluations that expose failures and verify improvements
• Partner with Research, Design, Product, Engineering, and internal users to launch products and support adoption
• Demonstrate what you build, explain your decisions, and share reusable tools and practices. Measure whether the products improve customer understanding

Tools and skills named

Words the posting leans on

• products19×
• design13×
• build8×
• customer8×
• tools6×
• internal5×
• evidence4×
• experiences4×
• idea4×
• interaction4×
• quality4×
• research4×
• adoption3×
• clear3×
• decisions3×
• excited3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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