Customer Support Specialist (Bengaluru, India)

Figma · Bengaluru, India · Customer Operations and Support · listed October 19, 2026

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The shape of it

Seniority
Not stated
Where
On site
Requirements listed
5
Length
875 words

In the posting’s own words

As a Customer Support Specialist, you’ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams. You’ll join an experienced, close-knit support team that cares about each other and about doing great work for customers. AI is changing how people design and build, and our products are changing with it. You’ll be among the first to see how customers use what we ship, you’ll learn directly from our Product and Engineering teams, and what you hear from customers will help shape what we build next.

What it asks for · 5

  • 2+ years in a customer support role, ideally at a SaaS company
  • Hands-on experience with design tools like Figma, and regular use of AI tools in your work
  • A knack for technical troubleshooting and explaining complex things simply
  • Excellent written English and a warm, human communication style
  • Curiosity and a habit of learning new technology on your own

Also a plus

  • Professional experience in UX or product design
  • Familiarity with AI design or code-generation tools
  • Working knowledge of Zendesk
  • Background in supporting both self-serve and enterprise customers

What the job covers

  • Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account or sorting out who can view and edit a shared file
  • Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype isn’t behaving as expected or why a customer’s AI tool won’t connect to Figma
  • Review AI-generated output and credit usage to make fair, consistent calls, such as deciding whether a customer’s AI credit usage matches what they were charged and explaining the outcome clearly
  • Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue affecting several customers so Engineering can prioritize a fix
  • Facilitate calls with customers when email isn’t enough, such as screen-sharing with an Org admin to walk them through their team’s setup
  • Stay current as our products evolve, such as joining a launch session with Product Managers and Engineers, then turning what you learned into a guide or macro for the team
  • Work from our Bengaluru office during a schedule that aligns with US business hours

Tools and skills named

Product & design
  • Figma9×
  • User experience
Go to market
  • SaaS

Words the posting leans on

  • customers12×
  • product9×
  • design7×
  • tools4×
  • excited3×
  • experience3×
  • align2×
  • bengaluru office2×
  • build2×
  • calls2×
  • changing2×
  • credit usage2×
  • customer support2×
  • designer2×
  • engineering2×
  • enterprise2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched November 1, 2026 and last changed by Figma on October 27, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.