Community Support Specialist (Bengaluru, India)

Figma · Bengaluru, India · Customer Operations and Support · listed October 21, 2026

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The shape of it

Seniority
Mid level
Experience asked
2+ years
Where
On site
Requirements listed
5
Length
802 words

In the posting’s own words

As a member of our Customer Operations & Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills. We’re looking for a great teammate based in India who can cover weekdays and is technically inclined, eager to learn about design tools and community, and comfortable working across multiple workstreams in a startup-like environment.

What it asks for · 5

  • 2+ years’ experience in support or community roles for a technical SaaS product
  • Familiarity with design processes and tools
  • Strong technical and written communication skills, making complex ideas easy to understand
  • Proactive, responsive, and detail-oriented, with strong prioritization skills
  • Receptive to customer feedback, effective in public and direct responses, and adaptable to a fast-paced startup environment

What the job covers

  • Monitor our community and social platforms (community forum, X, Reddit, etc.), handle escalations, and help with response and communication around incidents and support issues
  • Provide outstanding technical support for new and experienced Figma users on community and social platforms
  • Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community
  • Identify trends and areas of improvement for our community forum and other community support initiatives
  • Improve engagement and create a seamless one-to-many support experience
  • Collaborate with our design and engineering teams to investigate and resolve complex issues, and work with our Technical Quality Support team to report and escalate technical issues to the appropriate teams
  • Collect and consolidate customer feedback into meaningful recommendations for our product and research teams
  • Close the feedback loop with users when bugs are resolved and feature requests are implemented

Tools and skills named

Product & design
  • Figma7×
Go to market
  • SaaS

Words the posting leans on

  • community11×
  • support7×
  • design6×
  • technical5×
  • community forum4×
  • customer4×
  • experience4×
  • platforms4×
  • skills4×
  • excited3×
  • ideas3×
  • issues3×
  • product3×
  • communication skills2×
  • complex2×
  • customer feedback2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched October 31, 2026 and last changed by Figma on October 27, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.