Manager, Inside Sales (Singapore)

The shape of it

In the posting’s own words

As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Senior Inside Sales Representatives supporting customers across APAC. Your team will manage a range of customer motions, including inbound demand, unassigned accounts, renewals, expansion opportunities, and coverage for complex or multi-org accounts. You’ll ensure a best-in-class customer experience while driving predictable retention and growth outcomes.

What it asks for · 5

• 5+ years of experience in B2B SaaS sales, account management, or renewals, including 2+ years of people leadership experience
• Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
• Experience leading teams across multiple markets or operating within a complex regional environment
• Strong cross-functional collaboration skills, with the ability to build trust and alignment across Sales, Marketing, and Operations
• Strong sales and operational expertise across discovery, negotiation, forecasting, pipeline inspection, and data-driven decision-making, with experience using Salesforce and related tools and a solid understanding of SaaS metrics such as GRR, NRR, and expansion rate

Also a plus

• Track record of helping build or scale a regional Inside Sales or renewals organization
• Background leading teams or supporting customers across APAC

What the job covers

• Hire, onboard, and coach Inside Sales Representatives and Senior Inside Sales Representatives, providing consistent 1:1s, career development, and skill-based coaching
• Own team performance across retention and growth motions, monitoring key metrics including NRR, GRR, expansion, churn, contraction, pipeline health, and forecast accuracy
• Lead forecasting, pipeline reviews, and deal inspection to drive accuracy, consistency, and timely execution across the region
• Use customer and business data to identify risks and growth opportunities, coaching the team to act early and strategically
• Coach to and continuously improve playbooks across inbound demand, unassigned accounts, renewals, expansion opportunities, and complex account coverage
• Partner with regional Sales Managers, GTM leadership, Sales Operations, Deal Desk, Legal, and Finance to align on customer strategy, account coverage, and execution
• Act as a senior-level sponsor for complex or high-value opportunities, navigating escalations while championing strong data hygiene, pipeline velocity, and forecast predictability
• Identify differences across APAC markets and help evolve the regional coverage model as the organization scales

Tools and skills named

Words the posting leans on

• sales13×
• customer8×
• inside sales7×
• account6×
• experience6×
• coverage5×
• regional5×
• complex4×
• expansion4×
• growth4×
• pipeline4×
• renewals4×
• sales representatives4×
• apac3×
• build3×
• coaching3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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