Technical Program Manager

The shape of it

In the posting’s own words

We're looking for an experienced Technical Program Manager (TPM) to join our Technology Services team. In this role, you'll partner with our Business (Finance, GTM, Engineering) and Technology teams (Business Systems, GRC & IT) to lead cross-functional programs that are critical to how we scale. You'll ensure alignment across teams, deliver on commitments, and clear roadblocks so we can move forward together. Beyond execution, you'll roll up your sleeves to shape how teams work together—championing tools, advancing AI and automation adoption, and solving tough problems with scalable, repeatable practices.

What it asks for · 5

• 5+ years of program and project management experience in a cloud/SaaS environment, supporting technology teams
• Comfort diving into technical details to guide conversations and drive alignment, with the ability to adapt communication style — knowing when to dive deep and when to zoom out — for different audiences
• The ability to thrive in ambiguity, operating with autonomy to create clarity and momentum
• A track record of building a culture of knowledge-sharing and transparency through strong collaboration
• Proficiency with project management and collaboration tools (Asana, GSuite, Zoom, Notion, Figma, etc.), and the judgment to tailor their use to the team's needs

Also a plus

• PMP & Scrum Certifications
• Prior experience with business systems that support QTC (billing platforms, Salesforce, NetSuite)

What the job covers

• Lead highly cross-functional programs, using strong TPM craft and collaboration skills to deliver complex initiatives
• Drive project alignment by managing dependencies, guiding technical discussions, and making sure the right conversations happen at the right time
• Anticipate risks and blockers, escalate when needed, and keep momentum toward resolution
• Influence outcomes by building trusted, strong partnerships across the organization
• Champion effective ways of working—finding the right balance of tools, structure & practices while continuously improving how we collaborate and deliver on our commitments

Tools and skills named

Words the posting leans on

• collaboration4×
• program4×
• right4×
• alignment3×
• deliver3×
• design3×
• excited3×
• experience3×
• technical3×
• technology3×
• together3×
• tools3×
• building2×
• business systems2×
• commitments2×
• conversations2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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