Forward Deployed Engineer

The shape of it

In the posting’s own words

This is a senior/staff-level engineering role within Product and Engineering, not a sales or services function. You’ll work directly in customer environments when needed, using the minimum access required. Your goal is smooth adoption by the customer’s product and engineering teams, which means making complex workflows work simply in their environment and solving the underlying problems You’ll do that hands-on, often by writing Figma product code, then turn what you learn into a reusable path for future customers instead of taking permanent ownership of the customer’s codebase. . Working closely with Figma’s Product, Engineering, Sales, and Customer Experience teams, you’ll help shape both the product and how this brand-new function works and scales. The role is highly collaborative, deeply customer-facing, and built for engineers who thrive in ambiguity, take end-to-end ownership, and want to solve the highest-impact problems at the intersection of product, engineering, and customer needs. This role includes periodic travel to work alongside strategic customers in person.

What it asks for · 6

• 5+ years shipping production software end-to-end, with meaningful time embedded with customers or partner teams.
• Excellent customer-facing communication and technical partnership skills, with the ability to build trust with senior engineers and translate customer needs into actionable product and engineering solutions
• Strong engineering fundamentals and adaptability, with the ability to quickly navigate unfamiliar codebases, languages, and technical environments to deliver production-ready solutions.
• Hands-on experience with design systems and design-to-code workflows, including component libraries, tokens, documentation, and the tooling that connects design artifacts to production code.
• Proficiency in TypeScript/JavaScript or Python, including demonstrated fluency with agentic coding tools (e.g., MCP, agent orchestration). You have hands-on experience integrating APIs and SDKs, troubleshooting toolchains and CI environments, and navigating enterprise requirements such as SSO, security reviews, access controls, data residency, and compliance frameworks.
• Comfort owning ambiguous technical problems end to end, identifying patterns across customer engagements, and turning field learning into reusable product improvements.

Also a plus

• Background in forward-deployed engineering, solutions engineering, professional services, developer experience, or a similar customer-facing technical role
• Familiarity with developer tools, design-to-code workflows, or AI/LLM products, including tools such as Code Connect, Storybook, Style Dictionary, or comparable technologies
• Proven ability to partner cross-functionally with Sales, Customer Experience, Solutions Architecture, or related teams to deliver complex enterprise engagements

What the job covers

• Make an enterprise design system agent-ready so AI tools generate faithful, on-system code: fix tokens, naming, and guidelines, wire up Code Connect, and run evals.
• Get Make Local, Code Layers, and our newest products working in a customer’s real environment, writing code, config, agent skills, and guideline files against their systems and ours.
• Run technical discovery: understand a customer's dev environment, toolchain, and constraints, then scope the fastest credible path to value, in addition to setting the customer up for long term success.
• Debug hard, unfamiliar integration problems (git workflows, CI, dev-environment setup, non-standard stacks).
• Build LLM-powered workflows: MCP setup, agent skills, and prompt engineering tuned to each customer’s context.
• Turn one-off solutions into reusable playbooks and product feedback, so patterns you solve once become self-serve or shipped product.
• Bring learnings on friction back to Figma's Product and Engineering teams, influence what gets built next, and often build it.

Tools and skills named

Words the posting leans on

• customer17×
• product16×
• engineering13×
• code8×
• design7×
• workflows7×
• technical6×
• experience5×
• solutions5×
• systems5×
• complex4×
• engineers4×
• enterprise4×
• hands-on4×
• problems4×
• tools4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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