Inside Sales Representative (Singapore)

The shape of it

In the posting’s own words

As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. Ultimately, this experience will help you serve customers efficiently and support your own career development in Tech SaaS Sales.

What it asks for · 5

• Desire to build career in Sales - ultimately working towards Senior Inside Sales Rep and AE roles at Figma
• Proficient organizational and time-management abilities, and proven track record of prioritizing by urgency/impact of tasks
• Strong technical aptitude with ability to learn new products, processes, and policies as we go
• Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
• Proven ability to initiate tasks independently and adapt swiftly to feedback

Also a plus

• B2B SaaS experience
• Customer-facing Sales/Support experience

What the job covers

• Communicate with existing customer accounts about Figma’s platform and pricing
• Close inbound sales requests for expanding subscription (Adding products and licenses to existing account, upgrading to Enterprise Plan)
• Manage inbound billing requests, such as processing renewals and changing payment term/method
• Close targeted outbound account renewals
• Qualify and handle inbound sales requests
• Collaborate closely with cross functional partners like Sales, Support, Billing, and Marketing

Tools and skills named

Words the posting leans on

• sales8×
• account4×
• experience4×
• product4×
• requests4×
• customers3×
• design3×
• excited3×
• existing3×
• platform3×
• support3×
• billing2×
• build2×
• career2×
• close2×
• idea2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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