Solutions Consultant, Payload

The shape of it

In the posting’s own words

At Figma, our Solutions Consulting team bridges technical expertise with business context to help customers realize what’s possible with our platform. As a Solutions Consultant supporting Payload accounts, you’ll partner with Sales and cross-functional teams to craft and deliver consultative strategies that showcase Payload’s value within Figma. You’ll lead technical discussions, demos, and solution design to help customers achieve their goals and transform how they build products, playing a key role in driving revenue and growth as Figma continues to innovate.

What it asks for · 5

• 4+ years in Sales Engineering or Solutions Consulting within a SaaS environment
• Strong ability to position technology in a pre-sales capacity by defining success criteria, leading product evaluations, and guiding customers through technical decision-making
• Excellent communication and presentation skills, with the ability to tailor product demonstrations and technical discussions for both technical and business audiences
• Solid understanding of the enterprise SaaS ecosystem, frontend development, and modern developer workflows and lifecycles
• Proven ability to quickly learn new technologies while effectively managing competing customer priorities and balancing business objectives

Also a plus

• Experience using or working with Payload, or other CMS/DXP experience
• You embody our values and can thrive in a constantly evolving and growing environment

What the job covers

• Paint the vision of Payload within the Figma Platform and guide customers in realizing the value through product demonstrations and presentations
• Support the Sales team by addressing Payload and Figma platform questions and showcasing how Payload accelerates digital product development to customers
• Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires and enterprise requirements, in order to help customers adopt the platform securely and at scale
• Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap
• Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams
• Deliver timely technical support to customers and agency partners building on Payload, ensuring smooth adoption and issue resolution
• Collaborate with amazing Figmates to hone your craft and execute daily. We are looking for fantastic life-long learners who can operate with autonomy

Tools and skills named

Words the posting leans on

• customers10×
• product10×
• payload7×
• technical7×
• design5×
• platform5×
• sales5×
• solutions4×
• business3×
• security3×
• support3×
• value3×
• account2×
• addressing2×
• collaborate2×
• craft2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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