Enterprise Support Specialist, Korean Speaking (London, United Kingdom)

Figma · London, England · Customer Operations and Support · listed July 15, 2026

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The shape of it

Seniority

Mid level

Experience asked

3+ years

Where

Hybrid

Requirements listed

Length

817 words

In the posting’s own words

As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact — serving as a customer advocate while working cross-functionally to deliver an exceptional experience.

What it asks for · 5

3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
Experience working with system administration for large end-user communities or guiding customers through complicated implementations
Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions
Fluent in Korean

Also a plus

Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development
Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)

What the job covers

Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

Tools and skills named

Product & design

Figma8×
User experience

Data

Experimentation

Go to market

SaaS

Models & research

Machine learning

Ways of working

Cross-functional

Words the posting leans on

customers11×
product9×
experience8×
support6×
enterprise4×
issues4×
partner4×
technical4×
cases3×
design3×
excited3×
process3×
account2×
advocate2×
complex2×
configurations2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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