Director, Business Operations

The shape of it

In the posting’s own words

Some of the most consequential problems at Figma don't belong to any one team: how our business model evolves as software shifts to AI and consumption, how we price and package what we're still inventing, where the next layer of growth comes from. We're looking for an exceptional operator to own problems like these and drive them to decisions that reach the CEO, CPO, and CFO - and beyond. As the first Director hire on our Business Operations team, you'll start with the highest-stakes arena we have today — Figma's business model and monetization strategy (pricing, packaging, our AI credit and consumption models, and the shape of the model itself) — and build and lead the small, high-leverage team that owns it. But the through-line of this role isn't a domain; it's you: a broad, first-principles operator who brings structure to ambiguity, earns exec trust fast, and turns strategy into shipped outcomes. This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What it asks for · 6

• You’re always the one handed the hardest, vaguest, most important problems
• Pair a top-tier strategy foundation (management consulting, private equity, or investing) with operating experience at a high-growth software company (Product, Growth, Strategy & Ops, or BizOps) or a top-tier PE/VC firm
• Have a track record of taking ambiguous, company-defining problems from zero structure to executive decision
• Communicate with exec-level clarity and influence senior leaders without authority
• Reason fluently about a P&L and a business model — strong business and financial instincts
• Lead and develop people

Also a plus

• Exposure to monetization, pricing & packaging, or business-model design — especially in the AI/consumption era
• Hands-on financial modeling / SQL

What the job covers

• Take Figma's most ambiguous, highest-stakes business questions from "no one knows" to a decision we can act on — and own the outcome
• Set the direction for how Figma monetizes the AI era: agents, consumption/usage-based billing, our APIs, and acquired businesses — with a real point of view on where the model is going, not just where it is
• Build and lead a small, exceptional team; set the bar for structured thinking and exec-ready synthesis
• Be the partner Product, Finance, Engineering, and GTM want in the room when the problem is hard
• Bring a sharp, independent voice into company planning and our biggest capital-allocation calls

Tools and skills named

Words the posting leans on

• business6×
• model6×
• problems5×
• design4×
• strategy4×
• bring3×
• business model3×
• decision3×
• excited3×
• lead3×
• product3×
• ambiguous2×
• build2×
• consumption2×
• develop2×
• era2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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