Researcher, Figma Agentic Experiences

The shape of it

In the posting’s own words

The Figma Research team is hiring a seasoned researcher to support Figma’s Agentic Experiences, and actively shape and execute research to drive scale, tap new opportunities, and ensure Figma continues pushing innovation in design and production tooling. Because Figma is used by so many of the leading software companies around the world, you will be uniquely positioned to advance the state of how product development works across the entire industry.

What it asks for · 9

• 7+ years of experience in UX research or user insights at a high growth B2B SaaS company
• Direct experience conducting research on AI-powered products and features, including evaluating experiences where there is no single correct output and a point of view on how users build (or lose) trust in them over time
• A track record of owning significant research programs independently, including framing the question, choosing the approach, and driving the follow-through on product recommendations
• Expertise in utilizing a variety of research methodologies, including both qualitative and quantitative techniques, to address product challenges spanning from opportunity identification, concept testing, to feature iterations.
• Comfort with product telemetry and analytics: able to form a hypothesis from behavioral data and partner with data science as a peer rather than outsourcing the numbers
• Demonstrated success in identifying assumptions that underpin key challenges, prioritizing the most critical assumptions, and creating right sized research approaches to test those critical assumptions.
• A proven track record of gaining buy in from executive stakeholders and cross disciplinary partners, transcending mere research mechanics and findings to articulate a larger user story, and the “so what” to inspire action
• Ability to balance speed and rigor, pivot directions, seek out new perspectives, receive feedback, and seek solutions in creative ways.
• Ability to balance user research, strategy, business insights, team input, and intuition in decision-making processes

Also a plus

• Experience researching design tooling, developer tools, creative software, or other products where the users are themselves building things
• 2+ years in product design, user centric product management, product development, and/or front end engineering
• Experience partnering with model or evaluation teams, and a view on how qualitative signal and offline evals inform one another
• A familiarity and depth of experience using Figma’s products

What the job covers

• Help Figma grow and innovate by delivering strategic research and recommendations and materially influencing the vision and strategy for Figma’s Agentic Experiences
• Partner closely with product leaders to identify opportunities, generate strategy, and define success
• Break down complex business challenges into clear research plans; own the end to end research process and leverage strong storytelling skills to deliver meaningful impact to Figma’s businesses
• Leverage your product mindset and storytelling chops to influence product roadmap
• Move fluidly between multi-quarter strategic direction and specific, in-the-weeds recommendations a designer or PM can act on next week
• Advocate for the role of Research as a strategic partner in the business process, and raise the craft bar around you through mentorship and the standards you set

Tools and skills named

Words the posting leans on

• product17×
• research14×
• experience10×
• design7×
• user7×
• end5×
• strategy5×
• business4×
• partner4×
• bring3×
• challenges3×
• creative3×
• impact3×
• rather3×
• recommendations3×
• software3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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