Director, Enterprise Customer Success

The shape of it

In the posting’s own words

As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts the customer experience and retention of our largest and most strategic customers at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions.

What it asks for · 4

• Experienced in Customer Success or Account Management with 3+ years overseeing a Customer Success or Account Management teams in the SaaS space
• Someone with 7+ years of experience overseeing a high performing team of Customer Success Managers
• Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and up-sell opportunities
• Familiar with the B2B tech space or with subscription based software preferred

What the job covers

• Provide mentorship and guidance to your team of first line managers
• Facilitate the ramp up for all new team members, coaching them to success
• Enable your team to navigate a wide range of projects, working as a point of escalation
• Collaborate cross-functionally with stakeholder departments to actualize on sales strategies, develop training curriculum, and meet hiring goals
• Oversee and build the Enterprise Customer Success department, ensuring we meet both the strategic and operational needs of our customers as we scale
• Strategically partner with Datadog leaders in Enterprise Sales to ensure alignment and growth across existing and new customers

Tools and skills named

Words the posting leans on

• customer success6×
• enterprise customer3×
• experience3×
• meet3×
• space3×
• account management2×
• build2×
• coaching2×
• customers scale2×
• department2×
• develop2×
• director enterprise2×
• ensure2×
• first line2×
• leader2×
• line managers2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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