Senior Product Solutions Architect - Autonomous Incident Response

The shape of it

In the posting’s own words

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success.

What it asks for · 10

• You bring a strong engineering foundation, with hands-on experience building and operating incident response programs, on-call rotations, or internal automation/tooling in production environments at a large scale, and are comfortable diving deep into codebases to understand architectural decisions, tradeoffs, and implementation details
• You are familiar with distributed systems and core observability concepts, such as tracing, metrics, and logging, and understand how alerting, event correlation, and incident management fit into a broader operational workflow
• Experience with languages such as Python and/or JavaScript/TypeScript, and familiarity with low-code/no-code application development concepts
• Comfortable operating in rapidly evolving, ambiguous technical domains
• You build deep context across teams and translate it into reusable, scalable solutions
• You take ownership from problem definition through implementation and measurable outcomes
• Highly detail-oriented, particularly when working on architectures and customer-facing technical assets
• You bring strong listening and consultative skills and are experienced supporting customers in high-pressure, complex situations — including live incident scenarios
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train, or air up to 40% of the time

Also a plus

• Successful track record with 5+ years experience working as a Solutions Architect or Sales Engineer supporting incident management, ITSM, on-call/paging, or workflow automation tools (e.g., PagerDuty, Opsgenie, ServiceNow, Jira Service Management, Rundeck)
• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity, particularly owning on-call responsibilities or building internal automation
• Experience building custom applications or internal tools using low-code platforms (e.g., Retool, App Builder) is a plus

What the job covers

• Serve as the in-house subject matter expert for Datadog's Service Management products — App Builder, Incident Management, Event Management, Workflow Automation, and On-Call
• Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting Service Management, including designing on-call escalation policies, incident response workflows, event correlation pipelines, and custom internal tools with App Builder
• Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community — covering topics like automated incident response, alert noise reduction via Event Management, custom runbook automation with Workflow Automation, and low-code app development with App Builder
• Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments, such as end-to-end incident lifecycles from alert to resolution
• Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience, helping shape the roadmap for automation, on-call operations, and incident workflows

Tools and skills named

Words the posting leans on

• management15×
• incident12×
• customer9×
• on-call7×
• product7×
• technical7×
• app builder6×
• experience6×
• architectures5×
• incident management5×
• service management5×
• solutions5×
• workflow automation5×
• event management4×
• field4×
• incident response4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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