Enterprise IT Support Technician I

The shape of it

In the posting’s own words

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working.

What it asks for · 8

• 1+ years of experience in an IT Support role, preferably supporting a corporate environment
• You love working in a team and helping people
• You have a genuine curiosity about AI trends and enjoy discovering new ways to automate repetitive tasks
• You have supported Apple devices such as Macbooks and iPads
• You have excellent verbal and written communications skills
• You are fascinated by the way things work and can explain them in simple terms
• You want to work in a fast-paced, high growth startup environment
• You’re familiar with G Suite and other common SaaS applications

What the job covers

• Provide best-in-class customer service and technical support for our employees
• Deploy laptops as part of onboarding and refresh cycles
• Assist with new hire orientations covering policies, best practices and services used within Datadog
• Handle general ticketing, account management, and problem escalation
• Maintain hardware and software inventory
• Work with global counterparts to improve processes and consistency across the org
• Support unified communications needs for Datadog employees in conference rooms and other common areas
• Create and maintain internal and user facing documentation
• Leverage a foundational understanding of and curiosity about AI tools to optimize daily workflows.
• Participate in deployment and security related projects
• Participate in the IT Support on call rotation

Tools and skills named

Words the posting leans on

• support9×
• service4×
• software3×
• common2×
• communications2×
• create2×
• curiosity2×
• customer service2×
• daily2×
• devices2×
• ensure2×
• enterprise2×
• excellent2×
• experience2×
• hardware2×
• maintain2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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