The shape of it

Seniority

Senior

Experience asked

5+ years

Where

Hybrid

Stated pay

$92,000 – $122,000 USD

Requirements listed

10

Length

890 words

In the posting’s own words

As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads. These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog. Whether you’re looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success.

What it asks for · 10

A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads.
5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures.
Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments
An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
A strong mentor to your technical peers
A critical thinker with the capacity to understand a complex technical problem
Self-motivated, detail-attentive, and able to continuously learn
Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers.
Able to work an on-call rotating schedule that requires weekend availability

What the job covers

Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
Become a subject matter expert in many Datadog product areas
Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements
Provide mentorship to junior members of the team and serve as their escalation partner
Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption
Work from a Datadog office 3 - 5 days per week

Tools and skills named

Cloud & infra

Datadog8×
Distributed systems
Microservices

Go to market

Customer success
SaaS

Security & compliance

Security2×

Ways of working

Mentorship
On-call

Frameworks

REST

Words the posting leans on

technical10×
customers7×
support7×
cloud5×
experience4×
highly4×
product4×
complex technical3×
federal support3×
hybrid3×
partner3×
public sector3×
success3×
system3×
technical support3×
workloads3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

The posting, your resume, and the gaps between them. One click loads all three.

Tailor your resume for this role →apply on Datadog’s board ↗

More open at Datadog

every open role at Datadog →