Manager I, Documentation

The shape of it

In the posting’s own words

The Documentation team creates engaging and informative technical content, particularly our public product documentation: Datadog Docs . This is an opportunity for a Documentation Manager to help us deliver high quality technical documentation and lead one of our growing documentation teams. Our team is hands-on with the technologies that Datadog monitors, and collaborates with technical and product teams to create technical documentation for our APIs, SDKs, developer and security tools, and community developed integrations — thousands of pages of content! This role is remote in North America.

What it asks for · 6

• You have 5-10 years experience researching and developing documentation for technical topics, like databases, APIs, cloud infrastructure, and performance and security monitoring.
• You have 2-5 years experience managing a small team of technical writers, coaching their performance, guiding their career journey, and breaking down complex projects into achievable plans.
• You have publicly available technical writing samples.
• You are comfortable reading at least two programming languages (e.g. Ruby, Python, Go, bash).
• You have written or managed documentation as code, and are familiar with modern infrastructure such as IaaS cloud services and containers, as well as Git/GitHub and CI/CD tooling.
• You enjoy partnering with product managers, developers, and other SMEs to create robust technical documentation for developers and other types of users.

What the job covers

• Manage 3-5 technical writer direct reports, overseeing their day-to-day, helping them make and manage effective content project plans, formally supporting their growth and development, and fostering an environment that encourages positive engagement and performance.
• Partner with our Product and Engineering teams to create and maintain public documentation for users, developers, and SREs, helping them succeed with Datadog products, features, SDKs, APIs, and developer tools.
• Experiment with the product, dig into source code, and interview subject matter experts to research technical details for documentation.
• Collaborate with our contributor community and greater Documentation team to develop and improve documentation standards and processes.

Tools and skills named

Words the posting leans on

• documentation20×
• technical16×
• product10×
• developers9×
• create6×
• performance6×
• apis5×
• cloud4×
• code4×
• content4×
• experience4×
• infrastructure4×
• manage4×
• plans4×
• project4×
• technical documentation4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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