Manager I, Technical Account Management - Chicago/Denver

The shape of it

In the posting’s own words

We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization.

What it asks for · 8

• An experienced people manager with 3+ years of management experience , ideally within a technical or post-sales organization
• Comfortable leading teams of customer-facing technical professionals
• A strong coach and mentor who invests in career development and builds inclusive, high-performing teams
• Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges
• Confident leading customer-facing conversations and navigating escalations with empathy and clarity
• Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance
• A clear communicator who can influence without authority and align stakeholders around common goals
• Passionate about continuous improvement, operational excellence, and customer value

What the job covers

• Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
• Own and track team KPIs , including scheduling, utilization, productivity, and delivery outcomes
• Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
• Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
• Drive account strategy discussions focused on product adoption, expansion, and services delivery
• Actively participate in recruiting , hiring, and onboarding efforts across your team and the broader organization
• Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives
• Lead multiple OKR initiatives annually , coordinating and delegating efforts across your team
• Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness

Tools and skills named

Words the posting leans on

• technical8×
• customer7×
• manager5×
• drive4×
• lead4×
• management4×
• coach3×
• customer-facing3×
• execution3×
• experience3×
• improvement3×
• initiatives3×
• outcomes3×
• product3×
• strategy3×
• technical account3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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