Senior Support Engineer (GovOps)

The shape of it

In the posting’s own words

s enterprise data enclaves and Generative AI applications become mission-critical to national security and public sector modernization, maintaining the reliability and operational integrity of the underlying platform is paramount . Databricks is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in McLean, VA . Sitting at the vital intersection of core infrastructure operations and active platform reliability, this team serves as the ultimate technical authority for our platform across GovCloud, FedRAMP High, and air-gapped environments .

What it asks for · 7

• Bachelor’s degree in Computer Science, Systems Engineering, Mathematics, or equivalent practical experience.
• 5+ years of experience in Systems Engineering, Cloud Infrastructure, Senior Support Engineering, DevSecOps, or a related technical operations role.
• Deep expertise in Linux/Unix operating-system internals, networking, process/resource debugging, and distributed systems.
• Hands-on proficiency in Python, Bash, Go, or Java with the ability to read source code, debug software defects, and write custom diagnostic scripts.
• Solid working knowledge of Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation, along with container orchestration mechanics (Docker/Kubernetes).
• 3+ years of experience writing clear, succinct written and verbal technical communications, including technical status reports, incident summaries, or cross-team escalations.
• Ability to work on-site out of our McLean, VA secure facility (SCIF), including participation in an on-call rotation for critical incidents.

What the job covers

• The Impact You’ll HaveDrive High-Side Platform Reliability: Serve as the technical authority for resolving the most complex platform escalations across Compute, Networking, Storage, and OS domains within air-gapped and GovCloud enclaves.
• Partner with Core Engineering: Triage system defects, perform root-cause analysis, and collaborate directly with product engineering teams to drive permanent software bug fixes and fleet-wide supportability enhancements.
• Execute Advanced Automation & Tooling: Write and adapt custom Python, Bash, or Go scripts and diagnostic tools to automate platform triage and streamline operational recovery inside restricted boundaries.
• Manage Critical Incidents: Lead technical triage and live incident response during high-consequence platform events, maintaining composure and clear stakeholder communications under intense pressure.
• Optimize Secure Environment Pipelines: Identify systemic environment blocks, diagnose patch deployment failures, and review Infrastructure-as-Code (IaC) configurations to ensure seamless platform operations.
• Uphold Federal Guardrails: Navigate evolving secure facility (SCIF) operational frameworks, ensuring all platform interventions strictly align with FedRAMP High, ITAR/IL5, and federal security compliance standards.

Degree language

• Bachelor’s degree in Computer Science, Systems Engineering, Mathematics, or equivalent practical experience.

Tools and skills named

Words the posting leans on

• platform11×
• engineering7×
• technical7×
• experience6×
• systems6×
• federal4×
• incident4×
• infrastructure4×
• secure4×
• air-gapped3×
• custom3×
• diagnostic3×
• enclaves3×
• escalations3×
• fedramp3×
• govcloud3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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