Director, Global Premier Support
Databricks · Sydney, Australia · Engineering · listed June 9, 2026
The shape of it
Seniority
Director
Experience asked
5–18 years
Where
Not stated
Requirements listed
8
Length
557 words
In the posting’s own words
As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.
What it asks for · 8
- 18+ years of industry experience, with at least 8+ years of management experience
- Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
- Ability to work with strategic customers, driving multiple competing priorities
- Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
- 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations
- Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
- Experience with influencing senior executives and and senior customer leaders
- B.S degree in Computer Science or a related field is required (M.S. preferred)
What the job covers
- Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
- Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
- Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
- Contribute to program enhancements and offerings tailored to evolving customer needs
- Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
- Conduct internal and external Support Experience QBRs
Degree language
- B.S degree in Computer Science or a related field is required (M.S. preferred)
Tools and skills named
Cloud & infra
- AWS
- Azure
- GCP
- Linux
Languages
- Java
- Python
- Scala
- SQL
Data
- Databricks3×
Go to market
- Go-to-market2×
Ways of working
- Cross-functional
- Mentorship
Product & design
- Product management
Words the posting leans on
- experience11×
- support10×
- customer9×
- field6×
- technical6×
- advocate2×
- closely2×
- customer satisfaction2×
- deliver2×
- designated support2×
- field engineering2×
- leader2×
- leadership2×
- management2×
- managing2×
- preferred2×
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