Senior Manager, Global Premier Support
Databricks · Mountain View, California; Plano, Texas; San Francisco, California · Support · listed September 15, 2026
The shape of it
Seniority
Manager
Experience asked
5–15 years
Where
Not stated
Stated pay
$170,400 – $234,300 USD
Requirements listed
8
Length
1,007 words
In the posting’s own words
As a leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.
What it asks for · 8
- 15+ years of industry experience, with at least 7+ years of management experience
- Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
- Ability to work with strategic customers driving multiple completing priorities
- Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
- 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations
- Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
- Experience with influencing senior executives and and senior customer leaders
- B.S degree in Computer Science or a related field is required (M.S. preferred).
What the job covers
- Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE)
- Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
- Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
- Contribute to program enhancements and offerings tailored to evolving customer needs
- Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
- Conduct internal and external Support Experience QBRs
Degree language
- B.S degree in Computer Science or a related field is required (M.S. preferred).
Tools and skills named
Cloud & infra
- AWS2×
- Azure2×
- GCP2×
- Linux2×
Languages
- Java2×
- Python2×
- Scala2×
- SQL2×
Data
- Databricks4×
Go to market
- Go-to-market3×
Ways of working
- Cross-functional2×
- Mentorship
Product & design
- Product management2×
Words the posting leans on
- experience20×
- support16×
- customer15×
- field11×
- technical10×
- field engineering4×
- leadership4×
- management4×
- preferred4×
- senior4×
- support field4×
- customer satisfaction3×
- designated support3×
- support engineers3×
- support experience3×
- support experiences3×
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