Staff Technical Solutions Engineer (Platform)

Databricks · Bengaluru, India · Support · listed March 8, 2025

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The shape of it

Seniority
Staff
Experience asked
12+ years
Where
Not stated
Requirements listed
7
Length
821 words

In the posting’s own words

We are seeking a highly skilled Frontline Staff Technical Solutions Engineer with over 12+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements.

What it asks for · 7

  • Experience: Minimum of 12 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies.
  • Technical Skills: A deep understanding of Databricks architecture and Apache Spark™, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimisation.
  • Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach.
  • Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
  • Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience.
  • Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams.
  • Education: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable.

Also a plus

  • Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases.
  • Familiarity with automation tools and CI/CD pipelines.
  • Understanding of data governance and compliance requirements.

What the job covers

  • Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability.
  • Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction.
  • Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence.
  • Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform.
  • Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers.
  • Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency.
  • Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity.
  • Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes.
  • Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features.

Degree language

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable.

Tools and skills named

Data
  • Databricks7×
  • Spark2×
  • Data pipelines
  • Hadoop
Cloud & infra
  • AWS
  • Azure
  • CI/CD
  • GCP
  • Kafka
  • Linux
Ways of working
  • Technical writing2×
Product & design
  • Product management

Words the posting leans on

  • platform14×
  • data11×
  • customer10×
  • technical9×
  • issues8×
  • support8×
  • experience7×
  • data intelligence5×
  • intelligence platform5×
  • drive4×
  • engineering4×
  • improvement4×
  • skills4×
  • solutions4×
  • engineer3×
  • ensuring3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched September 15, 2026 and last changed by Databricks on September 15, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.