People Business Partner, GTM (Customer Experience, Implementation & Sales Development)

The shape of it

In the posting’s own words

As a People Business Partner, you'll act as a trusted advisor and coach to senior GTM leaders and managers, helping them navigate org design, workforce planning, and change management while driving a culture of high performance. In this role, you'll also partner closely with Employee Relations, Compensation, and People Operations, and lead org design conversations that keep GTM's structure aligned with business strategy as it grows.

What it asks for · 9

• 5-8 years of experience working in People Business Partner, Employee Relations, or other closely related functions
• Demonstrated experience advising senior leaders on org design, workforce planning, and organizational change
• Strong understanding of performance management practices in high-performance cultures (feedback, coaching, calibration, documentation)
• Experience partnering with Employee Relations on sensitive employee matters, with sound judgment on when and how to escalate.
• Proven ability to build trusted, credible relationships with senior leaders and influence outcomes without direct authority
• Comfort using data to tell a story, identify trends, and drive decisions
• Strong organizational skills with the ability to manage multiple client groups and competing priorities
• Clear, concise communicator, both written and verbal
• Ability to handle sensitive and confidential information with discretion

Also a plus

• Experience supporting Customer Experience, Implementation, Sales Development, or other GTM/revenue-adjacent functions specifically
• Familiarity with HRIS and performance systems like Workday or Lattice
• Experience building or scaling manager enablement, coaching, or leadership development programs

What the job covers

• Act as a trusted advisor and coach to senior leaders and managers across Customer Experience, Implementation, and Sales Development
• Drive a culture of high performance by coaching leaders on setting clear expectations, delivering effective feedback, and applying performance management consistently across their orgs
• Use data and org health metrics to identify trends, diagnose root causes, and recommend proactive interventions to GTM leadership
• Lead org design with GTM leaders, ensuring structure and headcount plans align with business strategy and growth targets
• Partner with Employee Relations on complex, sensitive employee matters, escalating themes and risks as needed while maintaining discretion and sound judgment
• Support bi-annual promotion and performance calibration cycles for your client groups, ensuring rigor, consistency, and fairness in outcomes
• Drive cross-functional People projects in partnership with other People Business Partners and People teams

Tools and skills named

Words the posting leans on

• people11×
• experience8×
• business7×
• leaders7×
• partner7×
• performance7×
• org design5×
• relations5×
• client groups4×
• culture4×
• development4×
• managers4×
• people business4×
• trusted4×
• business partner3×
• business strategy3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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