Manager, Back Office & Payment Operations

The shape of it

In the posting’s own words

As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale. Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision.

What it asks for · 3

• 5+ years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment with hands-on experience in high-risk money movement (wires, ACH, SWIFT, checks) and audit ready risk management
• 2+ years of direct people management experience with a track record of coaching employees, raising performance, and building strong, accountable teams.
• Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.

Also a plus

• Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
• Strong written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
• A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency
• Licensing & Credentials: FINRA Series 7, 63, and 24 or Accredited ACH Professional (AAP) and Accredited Payments Professional (APRP)
• Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work.
• Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.
• Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
• Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls

What the job covers

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Tools and skills named

Words the posting leans on

• operational8×
• improve6×
• quality6×
• workflows6×
• banking operations5×
• controls5×
• escalations5×
• experience5×
• ach4×
• compliance4×
• decisions4×
• payment4×
• scale4×
• tools4×
• building3×
• clear3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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