Customer Success Manager, Beneficial Deployments EMEA

Anthropic · London, UK · Sales · listed October 30, 2026

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The shape of it

Seniority
Manager
Experience asked
5+ years
Where
Hybrid
Requirements listed
11
Length
1,736 words

In the posting’s own words

Join Anthropic as an EMEA-based Customer Success Manager supporting our Beneficial Deployments team's work with nonprofits. You'll be a strategic partner and trusted advisor to mission-driven organizations across EMEA, spanning a range of impact areas. Your focus is driving activation, adoption, and value of Claude across Claude for Enterprise, Claude Code, and the API. That means helping these organizations evolve how they work internally, and guiding them as they evolve how they serve their missions and constituents with AI.

What it asks for · 11

  • 5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architecture, or similar), ideally supporting mission-driven organizations such as nonprofits, foundations, educational institutions, or government agencies
  • Experience working as part of an account team alongside sales and technical counterparts
  • Experience managing high-touch strategic accounts and designing one-to-many programs (cohorts, webinars, user communities, or similar), with the judgment to know which a customer needs
  • A track record of driving activation and adoption of new technology, including change management in organizations with limited technical capacity
  • Experience driving success across both consumption-based and seat-based business models
  • Technical fluency with AI/ML concepts, API integrations, and software implementation patterns, and the ability to explain them to audiences from frontline staff to executive leadership
  • A strategic mindset to identify opportunities for expanded social impact and turn them into actionable plans
  • Comfort operating with significant autonomy in an early-stage regional team, and working effectively with global colleagues across time zones
  • Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society
  • A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality
  • (Bonus) Fluency in French, German, Spanish, or Italian

What the job covers

  • Work as a pod with your Account Executive and Applied AI counterpart, building shared territory and success plans
  • Drive activation and adoption across your portfolio, using your judgment to match the engagement model to what each customer most needs
  • Use your knowledge of each customer and of regional nuances to plan usage proactively, understanding current and future consumption and adoption and how they create realized value for the customer
  • Build trusting relationships with nonprofit leaders, program teams, and IT staff to understand their mission, goals, and capacity
  • Guide customers in evolving how they work internally, with change management suited to mission-driven cultures, including Train the Trainer programs, Center of Excellence development, and enablement that respects capacity constraints
  • Help customers evolve how they serve their missions and constituents with AI, identifying high-impact use cases across program delivery, research, fundraising, and operations
  • Become an expert in Anthropic's products across the API, Claude for Enterprise, and Claude Code, guiding customers to the right solutions and keeping them current on what's new
  • Document and quantify value realized through social impact outcomes, program effectiveness, cost savings, and mission amplification, and share it in regular impact reviews that build the case for continued investment
  • Build the repeatable playbooks, enablement resources, and regional processes that scale across the EMEA portfolio, and bring customer insights back to Product and Research

Tools and skills named

Go to market
  • Customer success4×
  • Partnerships2×
  • Solutions architecture2×
Models & research
  • Machine learning2×

Words the posting leans on

  • customer25×
  • program10×
  • build8×
  • experience8×
  • success8×
  • account7×
  • adoption7×
  • claude7×
  • mission7×
  • regional7×
  • capacity6×
  • organizations6×
  • plans6×
  • social impact6×
  • technical6×
  • api5×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched November 2, 2026 and last changed by Anthropic on October 30, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.