Customer Program Manager, Executive Briefings

The shape of it

In the posting’s own words

You will be the main program lead for your location and own briefings end to end: qualification and intake, agenda design, speaker selection, and day-of execution. You will set the objectives and design for each agenda and develop it jointly with Sales. You will also be the local account teams' go-to partner on how to use a briefing to move their most important opportunities forward.

What it asks for · 7

• Experience running executive briefings, customer events, or a comparable program for senior external audiences
• Program management skills, including intake and prioritization, capacity planning, and managing multiple concurrent programs against SLAs
• Experience designing agendas and facilitating discussions with C-level or other senior customer audiences
• Experience building processes, playbooks, or tooling that help a program operate consistently
• Ability to track, report on, and communicate program metrics such as volume, coverage, and pipeline influence
• Strong written and verbal communication skills, with the ability to partner credibly with field leadership, executives, and internal subject matter experts
• Work on site at your briefing center when briefings take place

Also a plus

• 6+ years of experience building or scaling an executive briefing program, or a similar customer-facing program, at an enterprise technology company
• Experience in a high-volume briefing environment
• Experience with CRM and reporting tools such as Salesforce, and with connecting program activity to pipeline and expansion outcomes
• Experience identifying and surfacing speakers for the speaker bench and managing speaker capacity across product, research, and executive teams
• Experience working across time zones or across multiple sites to set one global standard
• Experience onboarding or coaching new team members or contractors
• Familiarity with AI products and how enterprises evaluate and adopt them
• Interest in Anthropic's mission to build AI that is safe and beneficial

What the job covers

• Own the Executive Briefing program at your location: the local calendar, capacity planning, the request and intake process from Sales, and operating SLAs, applied against global criteria and regional allocation
• Work with regional GTM leadership to decide which strategic accounts receive a briefing each quarter, hold the qualification bar, and proactively surface accounts that should be engaged
• Lead discovery with account teams before each briefing to understand the customer's objectives, business context, and stage of evaluation, and turn that into a tailored agenda
• Own agenda design and co-own agenda development with Sales for every briefing, including the narrative arc, discussion topics, speakers, and demos
• Build and manage the speaker bench for your location: identify, source, and match speakers to briefings, run prep, and manage capacity so no one is over-asked
• Own day-of orchestration and the customer experience standard at your center, in partnership with Workplace on logistics
• Contribute to the playbooks, tooling, and best practices that let the program scale consistently across centers while allowing for regional nuance
• Share intake and triage on a rotation across time zones so every request gets a decision within the defined SLA
• Maintain one source of truth for criteria, lead times, and process so account teams get one answer
• Own measurement and reporting for your center and contribute to global reporting on briefing volume, capacity and allocation, strategic-account coverage, and program-influenced pipeline and expansion
• Onboard and coach briefing team members and contractors across locations

Tools and skills named

Words the posting leans on

• briefing20×
• program15×
• experience12×
• executive8×
• speaker7×
• account6×
• agenda6×
• center6×
• customer6×
• capacity5×
• every5×
• global5×
• intake4×
• location4×
• product4×
• qualification4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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