Customer Trust Specialist

The shape of it

In the posting’s own words

As a Customer Trust Specialist at Anthropic, you'll work on the customer-facing security engagements that build the trust and transparency for large enterprises to leverage Claude with their critical workloads. You'll partner closely with Go-to-Market, Legal, Deal Desk, Product, and Security to make Anthropic's security posture straightforward for customers and their auditors to understand.

What it asks for · 8

• Solid security expertise in at least one domain, from engineering to governance, risk, and compliance, with working fluency across the others
• Hands-on experience with customer-facing security work, including audits, security questionnaires, contract security terms, or executive briefings with regulated enterprises
• Ability to hold a security position under pressure, weigh business needs against security requirements, and recognize when the right answer is to move
• Comfortable talking security with a customer CISO and then checking a claim's accuracy with an infrastructure engineer, and committed to telling customers only what you've verified internally
• Experience writing positions, playbooks, or standard answers that teammates actually used
• Clear written communication, because your positions, runbooks, and summaries are what others work from
• Ability to get engineering, Legal, and GRC colleagues to prioritize and close work without having authority over them
• Comfortable working independently and building the structure you need

Also a plus

• 10+ years in security across any domain
• Including 3+ years in security leadership, ideally as Head of Security or similar at an early-stage company: you've represented a security program younger and leaner than the enterprise programs evaluating it, and earned CISOs' confidence anyway
• Have applied LLMs to security assurance or GRC work, such as questionnaire automation, evidence retrieval, or claim verification
• Familiarity with financial services security expectations, including third-party risk programs, regulatory exam readiness, DORA, and PCI DSS
• Familiarity with AI-specific trust topics: training data handling, retention architectures, regional inference, customer-managed encryption
• Experience at a company whose product drew significant enterprise security scrutiny
• You don't need prior AI-industry experience, formal certifications, or a law degree; you'll always negotiate alongside Legal.
• Strategic thinking and prioritization – ability to balance competing customer requests, assess risk vs. business impact, and make sound decisions without constant direction

What the job covers

• Negotiate security terms and schedules with regulated enterprise customers, exercising judgment on what to hold and what to escalate; when a deal needs a new position, help develop it with Legal
• Take on complex customer questionnaires, RFPs, and security assessments that fall outside the standard answer bank, and drive them to completion
• Run onsite and remote security audits with strategic accounts: scope the agenda, walk customers through our controls, work through disputed findings, and drive them to documented closure
• Speak to our security posture in customer briefings where CISOs ask detailed questions about architecture, data handling, retention, tenancy, and model training, answering accurately and in depth
• Contribute to the team's library of Legal-approved positions, the canonical answer bank, and audit runbooks, so that resolutions become repeatable
• Build with Claude: contribute to the team's AI-powered questionnaire and RFP automation, automate information gathering across internal systems, and help verify machine-drafted responses before they go out
• Help write and maintain customer-facing trust artifacts (white papers, FAQs, Trust Center content, architecture diagrams), and check that security claims match how our systems actually work before they ship
• Route control gaps and new-capability asks surfaced by customers to the right Product and Security owners, and follow through to closure
• Notice patterns across audits, questionnaires, and negotiations, and surface them to Customer Trust and Security leadership as signal about where customer expectations are moving
• Track engagement metrics (escalation volume, remediation follow-through, deal impact) and report on them regularly

Tools and skills named

Words the posting leans on

• security28×
• customer13×
• trust6×
• audits5×
• customer-facing5×
• enterprise5×
• experience5×
• questionnaires5×
• answer4×
• legal4×
• product4×
• risk4×
• architecture3×
• briefings3×
• build3×
• building3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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