Enforcement Operations Lead, Cloud Partners

The shape of it

In the posting’s own words

This role requires someone who is detail-oriented, comfortable navigating ambiguity, and capable of coordinating across teams and companies to break new ground and drive work to completion. This work is deeply cross-functional. You'll partner closely with our product managers, policy experts, Safeguards engineering, Legal, and the trust & safety and operations teams across our Cloud partners to maintain a consistent and safe enforcement ecosystem.

What it asks for · 8

• Extensive experience in trust and safety operations, enforcement, threat intelligence, or a related field
• Have managed external partner or vendor relationships where you did not control the other side's systems or priorities
• Comfortable working across policy, legal, engineering, and operations teams to translate requirements into practical workflows
• Experience building enforcement programs from the ground up, including SLAs, escalation paths, and quality measurement
• Highly organized, with a track record of maintaining rigorous documentation and SOPs in fast-moving environments
• Clear and precise communication, both in writing and verbally, across technical and non-technical audiences, including partner executives
• Energized by the challenge of building scalable systems in an environment where not everything is already figured out
• Care deeply about the responsible deployment of AI and the role enforcement operations plays in that mission

Also a plus

• Direct trust & safety, abuse, or security operations experience at AWS, GCP, or Azure, or at a company that ships through their marketplaces
• Experience designing incident response or escalation processes that span more than one company
• Familiarity with data access controls, audit requirements, or privacy constrained review environments
• Experience with law enforcement referrals, regulatory reporting, or compliance programs
• Background in AI safety, content moderation, fraud, or abuse detection systems
• Comfort working with data and metrics to inform operational decisions and surface trends to leadership

What the job covers

• Own the end to end enforcement lifecycle on partner surfaces, from detection and review through action, customer communication, and appeal
• Define enforcement paths for each partner's operating model, including how actions are requested, executed, and confirmed when the partner controls the account
• Manage SLAs for review, escalation, and action, and evaluate performance against them on an ongoing basis
• Develop and maintain SOPs and escalation guides for all enforcement workflows, ensuring consistency across clouds
• Establish red-teaming, Quality processes, and operationalize shared metrics
• Stand up paired investigations with partner threat intelligence teams, including case referrals, indicator sharing, and paging for high severity incidents
• Own enforcement metrics across partner surfaces and report them to Safeguards leadership, partners, and regulators

Tools and skills named

Words the posting leans on

• partner21×
• enforcement19×
• experience10×
• operations10×
• escalation8×
• review7×
• safety7×
• surfaces7×
• action6×
• cloud6×
• controls6×
• metrics6×
• systems6×
• data5×
• paths5×
• abuse4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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