Commercial Operations Program Manager

Anthropic · San Francisco, CA | New York City, NY · Product Management, Support, & Operations · listed October 5, 2026

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The shape of it

Seniority
Manager
Experience asked
10+ years
Where
Hybrid
Requirements listed
10
Length
1,071 words

In the posting’s own words

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

What it asks for · 10

  • Experience building and running new product introduction processes
  • 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus)
  • Strong working knowledge of billing systems, subscription management, and payments platforms
  • Proven track record of building and scaling operational programs in high-growth environments — taking things from 0-1 and then scaling beyond
  • Willing to roll up your sleeves and do the operational work of building while also leading a team
  • Experience with automation initiatives and partnering with engineering teams to build operational tooling
  • Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs
  • Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering
  • Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously
  • Excitement about building the operational backbone that enables Anthropic to stay on the exponential

What the job covers

  • Play a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap
  • Run launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing, billing, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch
  • Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership, drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM.
  • Build specific program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partner
  • Take ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams
  • Work cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams

Tools and skills named

Go to market
  • Go-to-market3×
  • SaaS
Product & design
  • Roadmap
Ways of working
  • Cross-functional

Words the posting leans on

  • product6×
  • programs6×
  • engineering5×
  • operational5×
  • building4×
  • experience4×
  • launch4×
  • launches4×
  • billing3×
  • commercial3×
  • gtm3×
  • systems3×
  • automation2×
  • build2×
  • develop2×
  • drive2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched October 6, 2026 and last changed by Anthropic on October 5, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.