IT Support Engineer

The shape of it

In the posting’s own words

The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.

What it asks for · 15

• Have 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
• Are an excellent communicator who genuinely enjoys helping people solve problems
• Have strong troubleshooting skills and are methodical, curious, and persistent
• Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
• Have significant experience with Google Workspace administration
• Have experience with Slack administration — workspace management, permissions, and troubleshooting
• Have substantial experience supporting and administering additional SaaS tools
• Understand identity and access fundamentals — SSO, MFA, directory services
• Are familiar with MDM fundamentals and endpoint management concepts
• Have experience with basic scripting (Bash or Python) for automation
• Take ownership of problems and follow through until they're resolved
• Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?"
• Are organized enough to manage competing priorities without things falling through the cracks
• Propose solutions when you see a process that doesn't scale

1 more in the original.

Also a plus

• Be familiar with zero-trust security concepts and endpoint security tooling
• Have experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
• Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
• Have experience using AI tools to improve personal or team productivity

Tools and skills named

Words the posting leans on

• support9×
• experience8×
• issues5×
• management4×
• operations4×
• scale4×
• supporting4×
• systems4×
• technical4×
• access3×
• administration3×
• automation3×
• endpoint3×
• fundamentals3×
• improve3×
• macos3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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