AV Operations Specialist

The shape of it

In the posting’s own words

As an AV Operations Specialist, you'll be accountable for how the AV spaces perform, how support requests get resolved, and how events land in the space you're responsible for. This role will help own all areas within the AV landscape. In a given week you might execute a preventative maintenance sweep across a floor of conference rooms, work the support queue and drive a recurring failure to root cause, and then run technical coverage for an all-hands or an executive presentation that evening.

What it asks for · 8

• Have 8+ years of hands-on experience in AV operations, workplace technology, or technical event support
• Have owned a standing estate — the same rooms, the same stakeholders, week over week — and were accountable for how those spaces performed over time
• Bring working fluency across room systems, event audio, video, camera, and streaming, with enough depth to diagnose problems rather than only report them
• Are comfortable being the only AV person in the building, and can prioritize independently across maintenance, support, and events
• Bring structure to ambiguity — checklists, intake processes, maintenance cadences, and documentation
• Are energized rather than drained by being the front-facing technical partner to executives, event producers, and everyone else who walks up to you in a hallway
• Take ownership end-to-end, from noticing a recurring failure to getting it permanently fixed
• Thrive in a fast-moving environment where standards are being written rather than inherited

Also a plus

• Q-SYS DSP platforms — comfortable navigating and reasoning about existing audio/video routing and control designs
• Logitech CollabOS and Sync, Google Meet hardware, Zoom Rooms, and enterprise room system administration
• Preventative maintenance and room-sweep programs across a distributed room fleet
• Broadcast video switchers such as Blackmagic ATEM, Ross Carbonite, or NewTek TriCaster
• Digital audio mixing consoles such as Yamaha DM7 or CL/QL series, and Shure wireless systems
• PTZ camera systems and multi-camera workflows
• Ticketing and workflow systems such as Jira, and participation in an on-run rotation
• Coordinating AV contractors, integrators, and labor for site support and event coverage

Tools and skills named

Words the posting leans on

• event16×
• room12×
• support10×
• systems8×
• office7×
• standards6×
• coverage5×
• week5×
• camera4×
• engineering4×
• production4×
• rather4×
• readiness4×
• recurring4×
• space4×
• technical4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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