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Senior Process Manager at Capital One Card Legal Recoveries Operations
Architected the monitoring system for a $600M+ regulatory file exchange network
Reduced manual monitoring by 78% via automated anomaly detection pipeline
Owns vendor lifecycle for 40 external national law firms on a team of 4
Resolved a 20,000+ account logic failure independently with an investigative SQL framework
Defines and audits the SOP governance function across 80 people and 200-300 documents
Co-authored the modernized Systems Integration Guide during the $35B Discover merger integration
Zero transmission errors at cutover for legacy firm onboarding
Operationalized language-model tooling for structured reporting before the org had an internal playbook
Pattern now adopted across multiple teams
Translates operational requirements into precise system specifications for engineering partners
Builds bank-grade workflows for loan servicing lifecycle stages
Six years in regulated finance — credit-union retail to F100 banking operations
Approximately 200 Chairman-level NCUA / CFPB / BBB regulatory responses drafted at AFCU
tailor_id: sample-001
issued: 5/15/2026, 2:32:18 PM
key: rfm-2026-1
sig: E/aOwmwo6AJoPi5gfuKxicas…