Renewals Specialist

The shape of it

In the posting’s own words

The Renewals Team is a strategic partner to Stripe's Sales organization, helping Stripe retain and expand revenue from its portfolio of existing users. We bring analytical rigor, commercial judgment, and operational discipline to the renewal process so account teams can navigate complex decisions with clarity, accuracy, and speed.

What it asks for · 6

• 6+ years of experience in renewals, strategic account management, sales, customer success, or a related field, ideally in a high-growth technology environment.
• Strong analytical and critical-thinking skills, including proficiency in Excel or Google Sheets and experience building financial models, pricing analyses, or business cases that turn complex data into clear recommendations.
• Sound business judgment, with the ability to weigh competing priorities, risks, and tradeoffs in ambiguous situations.
• Strong interpersonal, written, and verbal communication skills, with the ability to build trust and influence partners without direct authority.
• Demonstrated ability to collaborate across functions while constructively challenging assumptions and helping teams reach sound decisions.
• Strong organizational and time-management skills, with demonstrated experience prioritizing multiple time-sensitive workstreams, meeting deadlines, maintaining accuracy, and improving the processes that support the work.

Also a plus

• Experience in payments, financial services, or FinTech.
• Experience with contract renewals, pricing discussions, or complex deal structures.
• Familiarity with recurring-revenue or consumption-based business models, and with CRM, quoting, or business-intelligence tools.
• Comfort using AI-assisted tools to accelerate research, analysis, documentation, and process improvement, with sound judgment around accuracy and appropriate data handling.

What the job covers

• Partner with Account Executives to develop and execute strategies for retaining and expanding revenue from existing users.
• Manage a portfolio of upcoming renewals, tracking milestones, risks, dependencies, and stakeholder actions.
• Analyze historical pricing, product usage, account performance, and contractual terms to develop renewal recommendations.
• Build financial models and renewal scenarios that clarify commercial tradeoffs and support data-driven decisions.
• Partner on deal strategy and negotiation planning for large or complex renewals, providing analysis and a clear point of view to support commercial negotiations led by Account Executives.
• Identify retention risks, expansion opportunities, and changes in user needs by combining feedback from Sales and Customer Success with account-level data.
• Support accurate, timely quote and proposal development with account teams and cross-functional partners.
• Build strong working relationships across Sales, Customer Success, Deal Pricing, Deal Strategy, and the technical and operational teams involved in the renewal lifecycle.
• Report on renewal performance, risks, and recommendations through clear weekly, monthly, and quarterly updates.
• Identify and implement scalable improvements to renewal workflows through tooling, automation, and the responsible use of AI-assisted solutions.
• Contribute to a team culture grounded in ownership, integrity, intellectual honesty, and collaboration.

Tools and skills named

Words the posting leans on

• renewal17×
• account10×
• deal8×
• partner7×
• build5×
• complex5×
• experience5×
• pricing5×
• risks5×
• sales5×
• users5×
• commercial4×
• customer success4×
• deal strategy4×
• decisions4×
• financial4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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