Customer Success Enablement Business Partner

The shape of it

In the posting’s own words

Go-to-Market Enablement develops the capabilities that help Stripe’s customer-facing teams deliver greater value to users. We align expectations for role excellence, build practical learning experiences, and equip managers to reinforce new skills and behaviors.

What it asks for · 5

• 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams
• Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams
• Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution
• Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance
• Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working

Also a plus

• Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams
• Experience supporting customer success teams serving large enterprise customers
• Experience building or improving an enablement program, service model, or governance framework
• Experience working across regions and time zones within a global, matrixed organization
• Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement

What the job covers

• Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs
• Shape onboarding and ongoing development for CSMs, building role-specific offerings and coordinating handoffs for ongoing administration and management
• Build the governance, roadmaps, and operating rhythms needed to prioritize requests, manage dependencies, and deliver complex programs with consistency
• Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs
• Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders
• Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness
• Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback

Tools and skills named

Words the posting leans on

• enablement14×
• customer success13×
• experience10×
• programs8×
• business7×
• managers6×
• priorities6×
• users6×
• learning5×
• ongoing5×
• feedback4×
• identify4×
• partner4×
• requirements4×
• skills4×
• stakeholders4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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