Marketing Operations Program Manager

The shape of it

In the posting’s own words

The Marketing Operations team is responsible for the systems, processes, and data infrastructure that power Stripe's global marketing engine. We partner closely with Growth, Demand Generation, Regional Marketing, Lifecycle, Sales Development, and Marketing Technology teams to ensure campaigns are executed with precision, prospect data is accurate and actionable, and our marketing technology stack operates at scale.

What it asks for · 7

• 6+ years of experience in B2B marketing/sales/revenue operations or a related program management role in a high-growth technology environment
• 3+ years of experience working day-to-day with marketing automation platforms, CRM platforms, prospect data, and lead management
• 3+ years of experience in end-to-end program management of cross-functional marketing, sales, and engineering initiatives
• Experience building AI agents, including examples of agents you have deployed and examples of ways you are using AI on a daily basis beyond chat
• 3+ years of experience doing your own analysis using queries, dashboards, and AI and partnering with analysts and data scientists for more complex analytics needs
• 3+ years of experience defining your own scope and goals and collaborating with a distributed, global team to deliver on them
• Excellent written and verbal communication skills, including the ability to convey complex operational concepts to diverse stakeholders across marketing, sales, and engineering

Also a plus

• 3+ years of experience with Salesforce or Marketo, including lead and contact management, campaign attribution, and marketing-to-sales data flows
• Experience implementing AI tools to improve marketing operations workflows and productivity
• Experience working with global teams on a day-to-day basis
• Experience in the financial services, payments, or B2B software industries

What the job covers

• Responsibilities can include the following and will vary by area of coverage
• Create and lead programs to build an agentic acquisition program for how Stripe engages with prospects
• Own end-to-end program delivery for initiatives; maintain program communications, track milestones, lead cross-functional workstreams, and provide regular updates on roadmap progress
• Lead programs to address recurring sales development and/or marketing operational challenges; define objectives, success metrics, and build repeatable processes that scale
• Partner with marketing, product and engineering teams to scope business requirements, coordinate discovery, and translate operational needs into product requirements for internal tooling
• Coordinate review cycles, pilots, and feedback collection during program execution; summarize required changes, identify launch-blocking issues, and escalate risks as needed
• Drive ongoing operations improvements through process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform workflows
• Maintain scalable documentation and support coordination with offshore production teams and cross-functional partners across time zones

Tools and skills named

Words the posting leans on

• marketing15×
• program12×
• experience10×
• data9×
• sales7×
• lead6×
• management6×
• operations6×
• requirements6×
• cross-functional5×
• engineering5×
• operational4×
• sales development4×
• technology4×
• campaign3×
• global3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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