Customer Success Manager, RFA
Stripe · Chicago, IL · Global Operations · listed September 10, 2026
The shape of it
Seniority
Manager
Experience asked
4–8 years
Where
On site
Stated pay
$208,021 – $225,300
Requirements listed
6
Length
422 words
In the posting’s own words
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48
What it asks for · 6
- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- 4 years of experience advising clients on their subscription and invoicing requirements.
What the job covers
- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
- Evangelizing Stripe's customer success stories, as well as its systems and processes;
- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
Tools and skills named
Go to market
- Customer success
Words the posting leans on
- experience9×
- customer7×
- account5×
- clients3×
- products3×
- technical3×
- account executive2×
- advisor2×
- billing2×
- business2×
- cases2×
- driving2×
- engagement2×
- expansion2×
- managing2×
- monitoring2×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
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