Manager, Customer Success Manager
Stripe · Chicago · 1340 Customer Success Management · listed September 17, 2026
The shape of it
Seniority
Manager
Experience asked
3–12 years
Where
Not stated
Requirements listed
8
Length
518 words
In the posting’s own words
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities.
What it asks for · 8
- 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience
- Experience leading sales or account management in a high-growth technology environment
- Ability to hire, train, and coach a high-performing user-facing team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems
- Demonstrated passion for Stripe’s mission, and helping users succeed
- Prior experience leading a customer success team
- Prior experience in customer success, enterprise account management, partnerships and/or business development
Also a plus
- Prior experience leading a customer success team
- Prior experience at a growth stage Internet/software company
- Payments or Billing experience
- Prior experience in customer success, enterprise account management, partnerships and/or business development
What the job covers
- Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
- Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value
- Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics
- Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans.
- Coach, mentor, and guide the team in developing consultative customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
- Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews.
- Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth.
Tools and skills named
Go to market
- Customer success10×
- Account management3×
- Forecasting
- Partnerships
Words the posting leans on
- customer success10×
- experience8×
- account6×
- business5×
- relationships5×
- users5×
- success managers4×
- account management3×
- build3×
- coach3×
- growth3×
- high-growth3×
- high-performing3×
- lead3×
- prior experience3×
- sales3×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
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