Implementation Consultant (AUNZ)

The shape of it

In the posting’s own words

In this role, you’d be joining the Professional Services team. Our team’s mission is to empower every Stripe user to achieve maximum value from their investment quickly and confidently. Our team helps Stripe increase the GDP of the internet by supporting the success of our large, intricate Stripe implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with Stripe.

What it asks for · 6

• 6+ years of experience in technology/IT consulting with a proven record of excellence in handling strategic customers on technology solutions.
• Ability to understand complex business requirements, with a talent for crafting tailored solutions.
• Ability to operate independently and thrive in a highly ambiguous and fast-paced environment, whilst often balancing competing priorities.
• Quick learner with the ability to explain technical concepts to customers.
• Superior verbal and written communication skills.
• Strong critical thinking abilities.

Also a plus

• Prior experience at a growth stage Internet/software company
• Proven project management skills
• Experience in the payments industry
• Knowledge of APIs
• Knowledge of SQL

What the job covers

• Implementation ownership: Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs.
• Design architecture and change strategy: Develop, manage, and implement a customer’s integration architecture, change management and adoption strategies.
• Stakeholder management: Serve as the primary contact for the customer’s project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities.
• Deliver technical workshops—lead interactive workshops designed to educate users and share best practices.
• Customer advisory: Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value.
• Technical fluency: Comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly. Coding is not a core requirement.
• Independent problem-solving: Resolve most issues without close supervision, adapt plans when circumstances change, recommend fixes, and escalate when broader delivery is at risk.
• Cross-functional engagement: Partner with other Sales and Technical Services teams to improve the overall Stripe user journey. Engage with Product and Engineering teams to help drive product strategy for large users.
• Delivery methodology adherence: Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology.
• Knowledge sharing: Act as a resource to colleagues and advise others on complex implementation matters.
• Process improvement: Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Tools and skills named

Words the posting leans on

• implementation9×
• users8×
• technical7×
• customer6×
• requirements6×
• integration5×
• management5×
• architecture4×
• business4×
• change4×
• manage4×
• process4×
• project4×
• stakeholder4×
• strategic4×
• design3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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